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Can we add non agent as resources for HR Help Desk Action Plan?

in Help Desk 2 comments

Hi All,

Does anyone know how we can add non hr help desk agent as resource for HR Help Desk action plan?

I have tried adding employee as resources in "Manage Resources" but it is not working. Any ideas if only help desk agents can be added as resources or we can add anyone as the resource?

Appreciate it if anyone can help with this.


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