How to apply a lockbox receipt to child customer's transactions using Customer Hierarchy?
Summary:
Business Scenario:
Medical service invoices for multiple customers are sent to a single insurance company, which acts as a customer, and are paid by the insurance company via lockbox. We need to apply a lockbox receipt from the insurance company to multiple unrelated customers. Oracle notes suggest that 'Customer Hierarchies and Paying Relationships' could be a solution for this scenario.
Content (please ensure you mask any confidential information):
Setups completed:
1. Created a customer hierarchy and assign Pay Below relationship
Parent Customer: PCUST
Child Customer1: CCUST1
Child Customer2: CCUST2
Child Customer3: CCUST3
2. Go to Manage Customer Paying Relationship Assignments - and create a pay below assignment - save and close
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