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Help with Chat Agent Event table

Accepted answer
edited Nov 4, 2016 5:45PM in Communication Channels 1 comment


The chat agent Event table has the following values defined for Agent Event

1 - Log-on
2 - Engagement Request Sent
3 - Engagement Request Canceled
4 - Idle
5 - Not Idle
6 - Absent
7 - Reconnected
8 - Terminated
9 - Log-off Normal
10 - Log-on Override
11 - Duplicate Login
12 - Status Available
13 - Status Unavailable
14 - Log-off Normal
15 - Engagement Request Accepted

Trying to understand #4 - Idle Status. Does this mean the agent is available and idle or unavailable and idle? Unable to find any details in the data dictionary and appreciate any help on the matter.

Thank you

Ajay John

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