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Unavailable chat page

edited Nov 8, 2016 6:02PM in Communication Channels 6 comments

Content

A client wants a custom page when no agents are available/ during non working hours. This page has to have some fields (name/phone/message) and a send button. After clicking this send button an email has to be generated to customer’s inbox.

Standard behavior after timeout (no agents available) is clicking ChatRequestEmailResponseButton to access aaq page.

Some questions about that:

1) Is it possible to create a custom page (https://cx.rightnow.com/app/answers/detail/a_id/616 ) /customize aaq page (https://cx.rightnow.com/app/answers/detail/a_id/545/) to let send emails instead of create an incident?

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