You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now

Can anyone help in understand how Use Score works in HR Help Desk Assignment Rules?

Summary:
How Use Score can be used to differentiate HR Help Desk queues?

Content (please ensure you mask any confidential information):

We have configured different HR Help Desk queues like Absence, Benefits, Compensation & Salary, etc. and we have configured respective Service Assignment rule sets with the names Absence, Benefits, Compensation & Salary, etc. We have given conditions with the related keywords to the respective Queues.


We have created another rule titled Public Safety with the condition that Primary Employee Contact should be of specific departments. So whatever Help Desk Requests are created by the employees in those departments, it should be assigned to the Public Safety queue.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!