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Assistance for Classic to Next Gen HR helpdesk

Received Response
edited Apr 12, 2024 3:53AM in Help Desk 2 comments


We have Classic HR helpdesk enabled from Service offering ,However for Next Gen we have to enable it from HR Helpdesk offerening.

Can anyone please confirm once i enable it from HR Helpdesk offerening , do i need to disbale it from Service offerening or leave it as it is?

Please find screenshot of current Classic HR Help set up:

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Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):

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