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How do I add chat transcript scrolling to my chat workspace?

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edited Dec 2, 2016 10:21PM in Communication Channels 3 comments

Content

My agents complain that they can't "keep their place" in the transcript while in the middle of typing a response, and the customer continues to submit dialog to them, causing the transcript to scroll down. I was told by my customer success manager that there is a chat transcript scrolling option, and that the config is a simple checkbox, but I cannot find it in config. Any ideas?

Version

May 2016

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