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Assignment Rule based on Department in Case Management

edited Apr 12, 2024 7:11AM in Help Desk 3 comments

Summary:

We would like to auto assign the cases to the Queues based on the combination of Department and Category. However, we could not find the
Department object to include in assignment rules. Could you please advise if it is feasible to add Department to the assignment configurations? Can you please share the steps or direct me to a document where I can find the details?

Content (please ensure you mask any confidential information):

We would like to auto assign the cases to the Queues based on the combination of Department and Category. However, we could not find the
Department object to include in assignment rules. Could you please advise if it is feasible to add Department to the assignment configurations? Can you please share the steps or direct me to a document where I can find the details?

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