You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Eloqua creating Contacts with Old Email addresses when SFDC contacts are merged

in Eloqua 4 comments

Anybody else experienced this oddity? Have a solution by chance?

Example:

We have 2 contacts in Salesforce with the email address hello@gmail.com. Our SF team is on a dupe merge mission so those 2 contacts get merged into 1. Wonderful - HOWEVER - one of the hello@gmail.com contacts used to be goodbye@gmail.com. It was updated to the correct hello@ many years ago.

And for reasons unknown to us, hence this desperate plea for help, Eloqua creates a contact with the years-old, bad email: goodbye@gmail.com.

Any & all help is very much appreciated! Thanks!

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!