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bai2 file modifications lockbox

edited Apr 17, 2024 10:23AM in Receivables & Collections 7 comments

Summary:

Hello,

We have issue with Auto match process for receipts created through lockbox. We have Receipts with Multiple Transactions belongs to different customers.
Auto match process has kept all transactions in Recommendations with reason 'Multiple customers for selected recommendations
Oracle Note says that customer information need to be populated in bai2 file. Imported Receipt Is Showing Recommendation Messages: Multiple Customers For Selected Recommendation (Doc ID 2532784.1)


We are using BAI2 format, as we are having multiple transactions of different customers for same receipt, Record 4 should contain Customer information.
I do not see any customers fields attached in Record4, in order to change Transmission format, what customer fields need to be added?

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