You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Change chat greeting message in the Agent desktop

Accepted answer
edited Dec 20, 2016 7:08AM in Communication Channels 1 comment


Hi all,

I would like to change chat greeting message in the agent desktop. 

Current message

Thank you for contacting  xyz chat team. My name is  _______  and I am reviewing your question.

I have checked message base and configuration setting and standard text to change this message. I could not change the greeting message

How to change greeting message?




Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!