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Change chat greeting message in the Agent desktop

edited Dec 20, 2016 7:08AM in Communication Channels 1 comment

Content

Hi all,

I would like to change chat greeting message in the agent desktop. 

Current message

Thank you for contacting  xyz chat team. My name is  _______  and I am reviewing your question.

I have checked message base and configuration setting and standard text to change this message. I could not change the greeting message

How to change greeting message?

 

 

 

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