Custom Field not recognized by Business Rule
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i have created a custom field (text field) which added on chat launch page with hidden visibility, now i would like to redirect chat to different queue on the basis of custom filed (example if custom field vale = 1 then go to queue A otherwise Queue ,
when i manually enter custom field value through chat_launch page then chat redirect as expected that means there is no issue with rule conditions, but when i pass value through conditional chat then chat redirect to Default queue, and treating custom field as blank.(which is custom field's default value),
Test Done So far :
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