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Displaying Agent Name in Chat End Signature

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edited Dec 25, 2016 12:38PM in Communication Channels 2 comments

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Hi,

Is there anyway to pull the chat agent name and display it in chat signature? I have tried to implement this by using Standard Text, but as the incident is not saved during chat end, I am unable to pull the "Created By" value from "Incident" table. Looks like we can't pull the details from "Accounts" table by using Standard Text. Can anyone please help me on this?

Following is the format of chat end signature.

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Thank you for chatting with me. If you should need further assistance, please contact us again via chat, email or phone.

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