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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

Unable to see the comments added when transfering helpdesk request

in Help Desk 4 comments

Summary:

Comments added when transferring the helpdesk request are not visible in the internal conversations.

Content (please ensure you mask any confidential information):

Unable to see the transferred helpdesk request comments

Version (include the version you are using, if applicable):

24A


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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