Alert for Create Service Request via Email Failures

Summary:

Create Service Request via Email works 99% of the time. For the 1% that fail, is there a way to create an alert to notify Help Desk Managers and Agents in real-time. It's been suggested that an OTBI report, leveraging data from the CRM/Help Desk - Inbound Messages Real Time, be created to capture and report emails received and failed to create a Service Request. That report would be scheduled and sent to a point person for action when the process fails. But, this is not ideal.

Content (please ensure you mask any confidential information):
It would be helpful to hear from this community how your organization handles Create Service Request via Email Failures and what you have in place to alert your agents and managers.