Fulfillment process change to Dropship results in orchestration task error
Summary:
Fulfillment line set for warehouse fulfillment is updated and changed to be fulfilled by Dropship. The orchestration compensation results in error for external task of OTM.
Content (please ensure you mask any confidential information):
The sales order line progresses through following orchestration tasks,
- Schedule
- Reservation
- Transportation planning
- Shipment (fulfillment line is awaiting shipping)
Please note that the Transportation Planning is added as an external task to the order orchestration.
At Shipment task when the fulfillment line is in Awaiting Shipping status the transportation charges from OTM (step# 3) is received. The charges are more than the Purchasing cost of the item. Hence company decides to perform a Dropship from a Supplier near to the customer Ship-To location. The fulfillment line is edited and warehouse information is cleared and Supplier information is added.