Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

Unable to make Category Read Only for Employee Edit Page in Help Desk.

Business Process: We have setup a rule in which Category and Queue are mapped, based on Category selection Queue is selected.

Issue: When Employee edits the request, he can edit the Category but upon changing the Category, Queue is not changed this time. This is causing mismatch in the data.

Workaround: To make Category field read only on Edit Page for Employee.

Setup: I am using VB to make the changes.

I am business rule: Edit HRHD Emp Flow and duplicated the layout editableFormHRHDEmp and checked Read Only for CategoryId and Published.

Issue: Changes are not reflecting.

Kindly guide.

Thanks in advance.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!