Custom Intent for Work Schedules

Summary:

This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"

Content (please ensure you mask any confidential information):

Through the REST API, employees in Bot conversations can now access their own work schedules from Workforce Management. Currently, Manager requests are not supported. The workerAvailability resource provides a comprehensive schedule, including shifts, absences, and public holidays.

Original post: How-To Creating an Intent for Work Schedules

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