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FA Digital Assistant - Insights and Retrainer are Blank
Summary: Unable to view data on Insights or Retrainer tabs for FA Digital Assistant in Production, but works for other Digital Assistants and in Lower Environments
Content (please ensure you mask any confidential information):
Hello,
My client recently went live, and we noticed that in production, when we navigate to the FA Digital Assistant to the Insights tab, no data displays. The same behavior happens with the Retrainer tab. Below is a screenshot:
We have confirmed in the General Settings area that 'Enable Insights' is toggled on. We have also confirmed that at the skill level, insights and retrainer data does display as expected. We have tried to toggle 'Enable Insights' on and off for the FA Digital Assistant, but experienced no change in behavior.