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Register Now! Ask the Experts Webinar: Easily Automate Complex Requests to Deliver Great Service...

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edited Oct 20, 2015 9:38PM in Intelligent Advisor for Fusion Service 1 comment


Oracle Service Cloud Ask the Experts Webinar

Register Now!

Easily Automate Complex Requests to Deliver Great Service Experiences

Wednesday, December 16 @ 8 a.m. PST/11 a.m. EST

Delivering great service experiences can be tough, and it’s even more challenging with complex requests that must comply with changing organization, product, or department policies and rules. Join Harriet Franklin, Outbound Product Manager for Policy Automation, and discover how to improve the customer experience across all channels using Policy Automation. Harriet will walk thru the step-by-step process of creating online interviews and deploying them in customer portal and the agent desktop. During this webinar, Harriet will demonstrate how to:

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