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Dispute Credit Memos-How to combine Serial Participants and Parallel Participants based on Amount

in Receivables & Collections 1 comment

Summary:

How to configure approvals based on dispute amount for both Serial Participant/Parallel Mode and Parallel Participant/Parallel Mode

Content (please ensure you mask any confidential information):

If Dispute Trxn Amount is less than/equal to 1000, then route to Approval GroupA (Person1_Sales, then Person2_Accountant) - both approvals required (Serial Participant/Parallel Mode)

If Dispute Trxn Amount is greater than 1000, route to Approval GroupA (Person1, Person2) both approvals then Approval GroupB (Person3_Controller or Person4_CFO ) only one approval (Parallel Participant/Parallel Mode)

Thank you.

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