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In RMA, I'm not able to see the return to customer line getting updated.

edited May 17, 2024 8:16AM in Order Management 1 comment

Summary:

We created an RMA for 5 quantities and we had 3 way receipt routing. So
during receiving we did inspection where 2 items are accepted and put
away in sub inv. The remaining 3 items were rejected in inspection and
sent back to customer through return receipts. Hence there shouldn't be
any credit memo for the return to customer line. But once this is done,
both the RMA lines went to awaiting billing and when we ran Import
invoice ESS job, now both the lines are closed. In the credit memo we
saw the credit amount for 1st RMA line with 2 qty for 200 EUR and in the

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