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RMA Order Issue

in Order Management 3 comments

Summary:

There is an RMA Order that was created with an Incorrect Order Type of Project Specific instead of Return Order due to which the Return Orchestration Process did not get selected properly and now one of the lines is in closed status & the other in Awaiting Receiving or in some cases Awaiting Shipping status.

Need to know if there is any method by which this issue can be corrected & the RMA order can be processed successfully. Please find attached the screenshot of the Order Status.

Content (please ensure you mask any confidential information):

There is an RMA Order that was created with an Incorrect Order Type of Project Specific instead of Return Order due to which the Return Orchestration Process did not get selected properly and now one of the lines is in closed status & the other in Awaiting Receiving or in some cases Awaiting Shipping status.

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