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Rescheduling the date of a sales order is not working as expected

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edited May 22, 2024 10:44AM in Order Management 4 comments

Summary:

I am testing an operation to change the scheduled ship date via SP for an order that has failed to reserve inventory since out of stock.
However, I am not getting the expected results after executing steps 1-6 below.
How I can get the expected results?

Content (please ensure you mask any confidential information):

  1. SP collects data on orders
  2. SP executes the plan
  3. Manually create a plan order on a day prior to the day the sales order is generated.
  4. Re-execute the plan.
  5. Link the planned order to the GOP. (Automatic)
  6. Reschedule the order on the OM side.

Expected Result : The scheduled ship date of the order is rescheduled to the suggested due date of the manually created planned order.

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