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Syndicated ProactiveChat widget not working

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edited Sep 19, 2018 5:49PM in Communication Channels 10 comments

Content

Hello,

I'm trying to configure the syndicated ProactiveChat widget. Below is my code sample I have generated using the option available in customer portal. 

This is working totally fine in one interface. The same code is not working when I change the interface name. Even though, chat agents are available, the popup is not coming.

Can anyone let me know if I'm missing anything? 

Thanks,
Gireesh Bhat

Version

May 2016

Code Snippet

             <html>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<body>
<script type="text/javascript" src="https://<interface>--upgrade.widget.custhelp.com/euf/rightnow/RightNow.Client.js"></script>
<script type="text/javascript">
    RightNow.Client.Controller.addComponent(
        {
            label_dialog_header: "XYZ Pvt Ltd",
            label_question: "A representative is available to help. Would you like to start the session?",
            label_title: "Do you need assistance?",
        

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