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Syndicated ProactiveChat widget not working — Cloud Customer Connect
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Syndicated ProactiveChat widget not working

Accepted answer
edited Sep 19, 2018 5:49PM in Communication Channels 10 comments



I'm trying to configure the syndicated ProactiveChat widget. Below is my code sample I have generated using the option available in customer portal. 

This is working totally fine in one interface. The same code is not working when I change the interface name. Even though, chat agents are available, the popup is not coming.

Can anyone let me know if I'm missing anything? 

Gireesh Bhat


May 2016

Code Snippet

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "">
<script type="text/javascript" src="https://<interface>"></script>
<script type="text/javascript">
            label_dialog_header: "XYZ Pvt Ltd",
            label_question: "A representative is available to help. Would you like to start the session?",
            label_title: "Do you need assistance?",

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