Why can't Unpaid Reason be added to receipt in Collections?
Summary:
Cannot setup an Unpaid Reason code for receipts in Collections.
Content (please ensure you mask any confidential information):
Hi,
In Collections, we have both receivables transactions and receipts for a customer account.
For transactions (Type: PA Invoice), there is the possibility to select an Unpaid Reason (from the attached list of values).
However, for the receipts (Type: Standard), this is not possible (Unpaid Reason is greyed out). Please see below:
Is there any way to make this field editable for receipts?
Thank you,
Elena
Version (include the version you are using, if applicable):
24B
Code Snippet (add any code snippets that support your topic, if applicable):