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Team Member Cannot Reopen Auto Reconciled Reconciliations

Summary:

We have some reconciliations that are not Reopening as expected. These have the following attributes:

  1. Auto Reconciliation Method = Balance is zero and no activity
  2. Auto Reconciled = Yes because these are auto closing
  3. Teams for both the Preparer and Reviewer. There are Two Members on the Reviewer team

With this issue, only one Reviewer Team Member has the Action option to Reopen the rec. The other Team Member who does not have the Reopen Action is also the Primary team member.

These are being reopened because they had an Unexplained Difference that needed to be explained. The Balance is zero and no activity Method does not consider Unexplained Difference.

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