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How to integrate Oracle CX with Five9 call center application

in Fusion Service 1 comment

Summary:

How to integrate Oracle CX with Five9 call center application

Content (please ensure you mask any confidential information):

We want to understand if there is a functional and technical documentation guide and/ or a demo for integrating Oracle CX Sales and Service with Five9 call center software.

Five9 is a call center software. It populates the known customer info when they call in to the caller ID into Five9. The information stored in Oracle. If they are not known customers, the agent will enter the customer information into Oracle case management system. Based on the call type, certain steps will be taken to resolve the issue on this phone or schedule an onsite visit.

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