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Custom Field for Phone #

Accepted answer
edited Jun 7, 2017 2:08PM in Communication Channels 5 comments


Hi there-

I have added a "Phone Number" custom field (incident) for our chat_launch page.  I would like it to only accept numbers, not text.  At this time, it is set to a Text Field as the Data Type due to the numerical value restriction of 2,147,483,647 for the Integer option.

Is there any way around this? Can I change the numerical value restriction to be something much greater to take into consideration phone numbers?   

Also, is there a Customer Field option that will only accept text and no numbers? Any workarounds for this?


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