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Map entity instances to service cloud fields? — Cloud Customer Connect
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Map entity instances to service cloud fields?

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edited May 17, 2017 1:02AM in Intelligent Advisor for Fusion Service 7 comments

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Hi, wondering if someone can point me in the right direction.

I have an interview that lets users choose 2 options that have 3 fields (a, b and c) then (A1, b1 and c1) and I have mapped these to fields in service cloud. There is a need for the users to now choose up to 5 options so I created an entity (options) that lets users add up to 5 options. How do I map these entity instances (options) to service cloud?

Version

Service Cloud, OPA

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