Map entity instances to service cloud fields?
Hi, wondering if someone can point me in the right direction.
I have an interview that lets users choose 2 options that have 3 fields (a, b and c) then (A1, b1 and c1) and I have mapped these to fields in service cloud. There is a need for the users to now choose up to 5 options so I created an entity (options) that lets users add up to 5 options. How do I map these entity instances (options) to service cloud?