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Chat configuration for when no agents logged in

Accepted answer
edited Jun 16, 2017 8:21PM in Communication Channels 5 comments


Hi there-

Currently our chat is set up on a specific interface to send all chat requests from that interface to a queue.  If an agent is not logged in for this queue, it currently states chat is unavailable.  

We would like it to still allow customers to chat, even though no one is available for that queue on that interface.  We would like these chat requests to rollover to a different queue in an allotted amount of time. If an agent is logged in to that queue but has no available sessions, we want the chat to wait for that queue to come available and not rollover. The rollover should only happen if there are no agents logged in at all for that queue.  

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