Email Notification to Delinquent customer on written off transactions
Summary:
When a customer becomes delinquent and the customer's invoices are eventually written-off by our business, we have a requirement to send an email notification to the customer highlighting the transactions and the amount details.
I could not find any relevant workflow for this in AR / Collections.
Can you please help me understand if this is feasible? If not, any work-arounds to achieve this?
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