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I am having trouble retrieving the candidate person extra info

Summary:

I am not getting anything in the response payload when I call the context-specific endpoint

Content (please ensure you mask any confidential information):

I have called this API and it successfully returns data along with all the child links:
/hcmRestApi/resources/11.13.18.05/recruitingCandidateExtraInformation?q=CandidateNumber={candNum}&expand=jPersonExtraInformation

for context PEI_INFORMATION_CATEGORY = 'IUH_Background_Check', the link in the response child link is thus:
/hcmRestApi/resources/11.13.18.05/recruitingCandidateExtraInformation/{recruitingCandidateExtraInformationUniqID}/child/jPersonExtraInformation/{personId}/child/PersonExtraInformationContextIUH_5FBackground_5FCheckprivateVO

However, even after confirming via UI and BI data model that data exists in this context for the given candidate number, this API link returns zero items.

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