Update or Close Sales Orders ESS job is not working as expected

Summary:

sales orders are not getting closed automatically, so we tried to execute the Update or Close Sales Orders Program. but the program status is stuck at 'Retrying'.

also Entity Name Header ID, how to get the header ID of an Order from front end? I don't have access to Data Model to execute SQL query

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

24A

Code Snippet (add any code snippets that support your topic, if applicable):