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    Remove Employee's Copy Help Desk Request

    edited Jun 21, 2024 2:51PM in Help Desk 2 comments

    Summary:

    We have hidden the Copy Help Desk Request action for agents via Application Composer > Smart Actions.
    However, there is still that same action for employee.

    We have already disabled the other Copy actions but we can still see it in the employee's action.
    Is there a way to hide it?


    Content (please ensure you mask any confidential information):


    Version (include the version you are using, if applicable):

    24A

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