Primary point of contact returning pending workers

Summary:

We recently enabled the Redwood NextGen helpdesk. When we search for an Employee name in the primary point of contact field, their pending worker records are displaying along with their active EE records. We need the primary point of contact to only return the active EE records. I am guessing this is something I can configure, but I have been poking around and can't figure out where. Thoughts?

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