Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
OPA Determinations API connected to Oracle Service Cloud — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

OPA Determinations API connected to Oracle Service Cloud

Accepted answer
18
Views
2
Comments
edited Mar 2, 2018 4:40PM in Intelligent Advisor for Fusion Service 2 comments

Content

Hi,

We have OPA connected to Oracle Service Cloud. We are required to integrate OPA interview with external application wherein the external application will send only Contact ID as an input over OPA webservice to get the Goal determined by OPA rules, all the other information of contact required in OPA rules has to be retrieved from Oracle Service Cloud connected to policy models with a data mapping.

As per the documents I understood that the Oracle Service Cloud connections are not currently supported for "Assess service (SOAP)" and "Interview service (SOAP)". Please guide me the approach to achieve the requirement to get Goal value of OPA interview of data mapped to Service Cloud by consuming Determination API.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!