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Can Checkpoint data be overwritten by dynamic load data? — Cloud Customer Connect
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Can Checkpoint data be overwritten by dynamic load data?

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edited Apr 27, 2018 12:00AM in Intelligent Advisor for Fusion Service 2 comments

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Am interested in interactions between checkpoints and dynamic data.

We are looking to use dynamic data load to update integrated objects from OSC (e.g. Contact) after a resume checkpoint.

Scenario:

1) Customer creates a contact in Sales Cloud

2) This data passed to OPA session via dynamic loading. Checkpoint is saved

3) Customer updates contact in Sales Cloud

4) Customer open OPA interview and resumes checkpoint

5) Updates to Contact data in Sales Cloud (integrated fields) overwrite whatever was in the checkpoint

 

My observation (made using Service Cloud connection) is that the Checkpoint data cannot be overwritten by dynamically loaded data. Different contacts can be seeded in to the interview, but if I try and load the same contact from a previous session, OPA draws info from this contact from the checkpoint.

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