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Sales order stuck in shipped even we ran ESS to progress

in Order Management 6 comments

Summary:

Hi Team,

One of the sales Order (107564) Stuck in Shipped status and is not progressing to “Awaiting Billing”.

Please be informed that we had ran the both "Send Shipment Advice" ESS Job. and “Manage Shipment Interface” but it’s still not progressed to next state.

Also we referred below process, but it didn't solved the issue, we moved to 24B still not progress


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