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Approval Delegation Rules

in Payables, Payments & Cash Management 6 comments

Summary: One of our customer is facing an issue, "Delegation Rule is not working as expected". We have done the setup and still see that the Transaction is sent to Original approver.

Content (please ensure you mask any confidential information):

Query: Our delegation rule is not working for some reason. Are there any pointers to find the cause for this issue.Below are the check points from our end.

  1. We enabled vacation rule and provided date parameters.
  2. Delegate name was entered in the required field.
  3. Both users are active profiles.

Note: Original approver is part of approval group.

Version (include the version you are using, if applicable):

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