What data is embedded in chat_data parameter passed to chats and risk of removing it
I'm trying to use some functionality I've developed that is being impeded by the fact that conditional chat link is passing a chat_data parameter to chat, and the existence of this parameter seems to override the Rule I use in my functionality. When it's present, the rule doesn't work.
In the bevy of documentation I can't find anything to tell me what the embedded chat_data contents drives or what impact it has upon the chat if I change the code to make the ignore_preroute default value to TRUE. We currently Product ID passed separately, and it should drive a rule that gets the chat to the right queue, so I'm just puzzled as to the purpose of this field.