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Benefit enrollment not end dating on termination

in Benefits 10 comments

Summary:

We are facing an issue where the Benefit enrollments are not getting end dated for some employees but the Termination life event gets processed and closed.

We then have to manually back out and reprocess the LE which closes the enrollments. The behavior is very sporadic.

On checking the log for the scheduled processes, the employees who get this issue have an error message 'The person currently in process has no potential life event'

Has anyone faced a similar issue? Is there any fix for this please?

Thanks

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