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Chat Live: Asset Field Not Insert In Incident — Cloud Customer Connect
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Chat Live: Asset Field Not Insert In Incident

Accepted answer
edited Nov 3, 2017 2:25PM in Communication Channels 7 comments


Hello Community!

We are having a problem in the Right Now Customer Portal (Live Chat Section > chat_launch).

When complete the form and send it, the chat screen opens.

Then, in the Web Agent, the administrator accepts the chat and a new incident is opened with the data provided by the visitor.

When saving the incident, it is created correctly but with the Asset field in null (other field is okey).

We need the incident to create and save the asset that the user chose.

What could be the problem?

Thank to all.

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