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'Oracle Intelligent bot cloud service’ chat to ‘Oracle Service Cloud’ chat service

edited Nov 20, 2017 10:20AM in Communication Channels 2 comments

Content

We need to integrate ‘Oracle Intelligent bot cloud service’ chat to ‘’Oracle Service Cloud’ chat service. We intend to start the chat in ‘Oracle Intelligent bot cloud service’ which is embedded in a web app/portal and then to carry forward the conversation on ‘Oracle Service Cloud’ chat. Before starting the conversation on Service cloud the agent should get a transcript of the chatbot conversation. Would like to know if anyone has done this previously and if they have any pointers around this?

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November 2016
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