Next Gen HR Help Desk default email address

Summary:

When agents compose an email, we want to set the default address used.

Content (please ensure you mask any confidential information):

When agents compose an email to the customer, the E-Mail channel defaults to the top value which is rarely used. How can we set the default value to a more commonly used one lower on the list such as HR Service Center?

Version (include the version you are using, if applicable):

24B