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Next Gen HR Help Desk default email address
Summary:
When agents compose an email, we want to set the default address used.
Content (please ensure you mask any confidential information):
When agents compose an email to the customer, the E-Mail channel defaults to the top value which is rarely used. How can we set the default value to a more commonly used one lower on the list such as HR Service Center?
Version (include the version you are using, if applicable):
24B
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