Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Chat Auto-Answer Feature — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Auto-Answer Feature

Accepted answer
10
Views
1
Comments
edited Nov 27, 2017 11:53PM in Communication Channels 1 comment

Content

Is it possible to set up Chat to automatically pop a Chat to an agent without having to accept it from the Toast notification? 

We were using an external Chat routing engine that was doing this, however we are switching to using Oracle exclusively for Chat because the external routing engine had some other issues that didn't work for us. 

Our agents would prefer to just have the Chat automatically Pop for them without having to click the Accept button on the toast notification. 

Thanks, 

Eric Simonsen

Version

November 2016

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!