Element does not appear for 12 employees after DOR is approved?

Summary:

After DOR is approved for 16 employees, it only shows for 4 employees however the others do
not have the element on their element entries page after DOR approval.
Although, these 12 employees had this element before after DOR approval, and
the process was working normally and always as expected, however now, it does
not appear for them.

Content (please ensure you mask any confidential information):

Payroll will be run today at 10:00 am, and 12 employees did not have annual ticket element added
although submitted DOR by them was approved. Could you please assist where
might be the error and why the process result changed? What things should i be