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Categories not populating for Help Desk Request and Knowledge Articles - Next Gen Help Desk

in Help Desk 4 comments

The categories created are not populating on Help Desk create request dropbox neither are visible when creating a new knowledge article filters. The BU has been set up properly (HZ_ENABLE_MULTIPLE_BU_CRM and HZ_DEFAULT_BU_CRM) and Refresh Service Categories for Reporting has ran successfully. Any work around would be appreciated. Thanks

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