Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Categories not populating for Help Desk Request and Knowledge Articles - Next Gen Help Desk
The categories created are not populating on Help Desk create request dropbox neither are visible when creating a new knowledge article filters. The BU has been set up properly (HZ_ENABLE_MULTIPLE_BU_CRM and HZ_DEFAULT_BU_CRM) and Refresh Service Categories for Reporting has ran successfully. Any work around would be appreciated. Thanks
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