Get Started with Redwood for Oracle Cloud HCM Begin Now
Categories not populating for Help Desk Request and Knowledge Articles - Next Gen Help Desk
The categories created are not populating on Help Desk create request dropbox neither are visible when creating a new knowledge article filters. The BU has been set up properly (HZ_ENABLE_MULTIPLE_BU_CRM and HZ_DEFAULT_BU_CRM) and Refresh Service Categories for Reporting has ran successfully. Any work around would be appreciated. Thanks
Tagged:
0