Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

Categories not populating for Help Desk Request and Knowledge Articles - Next Gen Help Desk

The categories created are not populating on Help Desk create request dropbox neither are visible when creating a new knowledge article filters. The BU has been set up properly (HZ_ENABLE_MULTIPLE_BU_CRM and HZ_DEFAULT_BU_CRM) and Refresh Service Categories for Reporting has ran successfully. Any work around would be appreciated. Thanks

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!