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Work order follow up activity creation in OFS to create WO in B2B

in Field Service 1 comment

Summary:

Is there a standard Integration to create WO back to Fusion Service, when a follow-up activity is created from Oracle Field Service Cloud?

Or Does it use the Oracle Integration Cloud Accelerators / Recipe?

Our Business Case is that Service Request will be created by the Call Center / CSM. After the Technician Reaches the Customer Location only they will know what are the Machines to be repaired. A generic Work Order from Fusion will be created to send the Technician to Customer location, however for repairing the Machines, Technician needs to create Work Order/OFSC Activity and perform Debriefing.

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