How to change the request for tax documents from ODA to be Canadian customer centric?
Summary:
How to change the request for tax documents from ODA to be Canadian customer centric? Currently the HCM skill provides the links to review Year end documents for US. As the customer is based in Canada, the customer wants to have access to the Year End Documents page but remove mentions of W2s and W4s in the prompts from ODA. How can it be achieved using the HCM skill for the FA Digital Assistant.
Content (please ensure you mask any confidential information):
Currently the HCM skill provides the links to review Year end documents for US. As the customer is based in Canada, the customer wants to have access to the Year End Documents page but remove mentions of W2s and W4s in the prompts from ODA. How can it be achieved using the HCM skill for the FA Digital Assistant.